Pension Consultants’ Clients Review Its Services

To support our 6th guiding principle “Get Better. Get Better. Get Better.” we listened to the “voice of the client” in two ways in 2012: a focus group and an online survey. The focus group was conducted in May with a small group of clients that represented a broad spectrum of our client population: long-term and brand new clients, public and private companies, over $60 million and under $10 million in plan asset size, plan administrators and plan fiduciaries. In October, we sent an online survey to all of our plan sponsor clients. What they shared with us was reaffirming to our business model and guiding principles and it provided valuable insight into what our clients’ needs are so that we can continue to provide valuable services with the utmost professionalism. Here are the results:Continue reading